Batik88 Privacy Policy – How We Protect the Personal Data of Malaysian Players

This Privacy Policy ("Policy") is published by Batik88 and applies to all users who access or use our platform via batik88.run. This document clearly explains what personal data we collect, why we need it, how we use it, and the rights you hold in relation to that data.

Batik88 operates as an online sports betting and casino platform serving players in Malaysia. All our operations are conducted in Bahasa Melayu and every financial transaction is processed in Malaysian Ringgit (RM). We are committed to protecting the privacy of every player who trusts us — from first-timers trying out the platform to long-standing members who have been with us for years.

This policy is built in accordance with Malaysia Personal Data Protection Act (PDPA) 2010. We regard compliance with data protection laws not merely as a legal obligation, but as a moral responsibility to the Malaysian player community we serve.

Batik88 only collects data that is necessary to deliver quality services, maintain platform security, and comply with applicable legal requirements. The following are the categories of data we collect:

2.1 Data You Provide Directly

• Registration information: Your full name, email address, Malaysian phone number, date of birth and preferred username.
• Identity verification documents: Malaysian MyKad or passport number (when KYC verification is required for large withdrawals).
• Payment information: Details of the payment methods you use, such as your Touch 'n Go e-wallet account number, GrabPay, DuitNow, or FPX bank information. We do not store full credit or debit card numbers.
• Support communications: Records of live chat conversations, emails, and any other communications you send to the Batik88 support team.

2.2 Automatically Collected Data

• Platform usage data: Betting records, markets browsed, games played, session duration, and interactions with platform features.
• Technical data: IP address, browser type, operating system, device type, and other technical information collected automatically when you use the platform.
• Transaction data: A complete record of all deposits, withdrawals and bets made through your account, including timestamps and relevant technical details.
• Cookie data: Information stored through cookies and other tracking technologies to enhance your experience on the platform.

Any personal data we collect is used only for specific, stated purposes. Batik88 will not use your data for any purpose not listed here without first obtaining your consent.

Batik88 will not use your data to make automated decisions that significantly affect your rights without appropriate human review. Should we wish to use your data for any new purpose not outlined above, we will obtain your consent beforehand.

Batik88 does not sell, rent, or transfer your personal data to any third party for marketing purposes without your consent. However, there are limited circumstances in which we may need to share your data with other parties to ensure the platform operates properly:

4.1 Trusted Service Providers

Batik88 works with carefully selected third-party service providers for platform operations, including local Malaysian payment processors such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX gateway providers. All these providers are bound by strict data protection agreements and are only permitted to use your data for the specified purposes.

4.2 Legal Requirements

• Batik88 may be required to disclose your data to Malaysian authorities if mandated by a court order or valid legal requirement.
• For the purpose of fraud prevention and investigation, anti-money laundering, or the detection of any illegal activity involving our platform.
• In cases involving the security or protection of the rights of other players on the platform.

Batik88 takes security infrastructure seriously to ensure your personal data is always protected. The following are the technical and organisational measures we have in place:

• 256-bit SSL Encryption: All communications between your browser and Batik88's servers are fully encrypted, meaning your data cannot be read by any third party while in transit.
• Two-Factor Authentication (2FA): Batik88 supports and encourages the use of 2FA on your account. This additional security layer ensures that only you can access your account, even if your password is compromised.
• 24/7 security monitoring: Our security team continuously monitors platform activity to detect any threats, unauthorised access attempts, or suspicious behaviour.
• Data segregation: Sensitive data such as passwords is stored in encrypted (hashed) form and cannot be read by anyone, including Batik88 staff.
• Internal access controls: Only staff who require access to specific data in order to perform their duties are permitted to do so — the principle of least privilege is strictly observed.
• Regular data backups: Your data is regularly backed up to separate, secure servers to ensure data integrity in the event of a technical emergency.

While we take all reasonable steps to protect your data, no security system is 100% impenetrable. You also have a role to play in keeping your account secure — use a strong and unique password, never share your login credentials, and contact us immediately if you suspect any suspicious activity on your account.

Batik88 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

6.1 Essential Cookies (Required)

These cookies are required for the platform to function properly and cannot be disabled. They include login session cookies that maintain your logged-in status, security cookies to prevent fraud and cookies that store your Bahasa Melayu language settings.

6.2 Performance & Analytics Cookies

These cookies help us understand how players use the platform — which pages are most visited, where players encounter difficulties and how long the average session lasts. This information is used to continuously improve the Batik88 platform. All data is collected in aggregate form and does not identify individual players.

6.3 Preference Cookies

These cookies save your preferences — such as favourite sports, display settings and betting market selections — so you don't have to reconfigure them each time you log in.

Batik88 does not retain your data for longer than necessary. Retention periods vary depending on the type of data and the purpose for which it was collected:

• Active account data: Retained for as long as your account remains active on the Batik88 platform. This data is necessary for you to make full use of our services.
• Financial transaction records: Retained for 7 years from the transaction date or account closure date (whichever is later) for tax compliance, audit, and Malaysian legal requirements.
• Support communication records: Retained for 3 years so we can provide accurate context should the same issue arise in the future.
• Security logs: Retained for 12 months for security investigation and fraud prevention purposes.
• Analytics cookie data: Automatically deleted after 90 days or when you clear your browser cookies.

Once the designated retention period has ended, your data will be securely deleted or anonymised so that it can no longer be personally linked to you. If you close your account, the deletion of data not required by law will be initiated within 30 days.

As a Batik88 player based in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act (PDPA) 2010. Batik88 is committed to respecting and facilitating the exercise of these rights:

The Batik88 platform is strictly for individuals aged 18 and above only. We do not knowingly collect personal data from individuals under the age of 18. If we discover or are provided with evidence that data belonging to someone under 18 has been collected on our platform, we will take immediate steps to delete that data and close the associated account.

Parents or guardians who believe their underage child has registered on Batik88 are urged to contact us immediately at support@batik88.run. We will take prompt action to resolve the situation in the most appropriate manner and in the best interests of the child concerned.

Batik88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new technologies we adopt, updated legal requirements or other legitimate reasons. The "Last updated" date shown at the top of this page will be revised whenever we make a material change.

For significant changes, Batik88 will notify all registered players via their registered email address or through an in-platform notification at least 14 days before the changes take effect. Continued use of the Batik88 platform after the effective date of any changes constitutes your acceptance of the updated policy.

We encourage you to review this page periodically – especially before making large transactions or submitting new personal information – to stay informed about how we manage your data.

If you have any questions, concerns, or complaints regarding how Batik88 handles your personal data, we encourage you to contact us directly. Our team is committed to taking every inquiry seriously and providing a satisfactory response.

• Privacy Email: support@batik88.run — use the subject line "Data Privacy Enquiry" to help us process your request faster.
• Live Chat 24/7: Available within the platform after logging in, in Bahasa Malaysia. Suitable for general privacy enquiries.
• Frequently Asked Questions: Visit FAQ page us for answers to the most frequently asked privacy questions.

For formal complaints relating to data protection that cannot be resolved through our support channels, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia as the relevant regulatory authority.